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Accident management is an optional service and may not be included.

For company car drivers:

If you have been in an accident and need urgent assistance, please call 0344 85 45 123.

For salary sacrifice drivers:

If you do not take our insurance the accident management we provide is to remove your vehicle from the scene of the accident, you can arrange this with the RAC by calling the driver helpline on 0344 85 45 161 option 2. For any other services relating to the accident, such as arranging a repair, please consult your insurer.

If you do take SG Fleet insurance, you too can benefit from the removal of the vehicle from the scene of the accident using the above details. You can also call the SG Fleet insurance accident management provider on 0343 515 8804 and they will manage the repair and claims process for you.

For personal contract hire drivers:

In the event of an accident please contact your insurer.

Company car drivers' assistance and support

Driver support

All of the below services are optional and may not be included.

Call 0344 85 45 123 this number for:

Emergency breakdown assistance
Windscreen and glass replacement
Vehicle service or repair
Tyre replacement booking

Salary sacrifice drivers assistance and support

Driver support

Call 0344 854 5161 this number for:

Emergency breakdown assistance
Windscreen and glass replacement
Vehicle service or repair
Tyre replacement booking
Technical advisor
Foreign travel

Personal contract hire drivers assistance and support

Driver support

The below services are available if you have taken a fully maintained contract.

Call 0344 854 5161 this number for:

Emergency breakdown assistance (if maintenance is included in your monthly payments)
Windscreen and glass replacement
Vehicle service or repair
Tyre replacement booking
Technical advisor
Foreign travel

Fleet management and leasing

Our fleet management and leasing team is available to discuss your fleet requirements and provide you with a tailored proposal that addresses your fleet and business needs. Talk to one of our consultants today.

Tel: 0344 85 45 100 (opt 2 during office hours)

Email: uk.enquiries@sgfleet.com

Employee benefits

We offer two types of employee benefit solutions, and our team can help you decide which option best suits your business and employee needs. Talk to one of our consultants and find out whether Car Salary Exchange or Novalease is right for your business.

Tel: 0344 854 5161

Email: consumer@sgfleet.com

Investor relations

For shareholder or investor related enquiries email: investorenquiries@sgfleet.com

Feedback

We’re always happy to take feedback so we can continuously improve. Whether you think we did a great job, or if things didn’t quite go to plan, please get in touch.

Contact our CEO

Our CEO takes customer service seriously. Please contact the CEO with any feedback you have.

SG Fleet UK Limited locations

SOLIHULL
Station Court
Old Station Road
Hampton in Arden
Solihull
B92 0HA

STOKE
Unit 5, Tunstall Arrow
James Brindley Way
Stoke-on-TrentStaffordshire
ST6 5GF

Complaints and financial ombudsman scheme

If you have a complaint about a service or an agreement with us, please contact us in the first instance by calling 0344 854 5161, in writing using the details shown above, or via our feedback form. We will acknowledge your complaint and write to you within eight weeks, either confirming our final position or explaining why we are unable to do so. If you are dissatisfied with how we deal with your complaint and you are not a business customer, you have the right to refer your complaint to the Financial Ombudsman Service by writing to Exchange Tower, London, E14 9SR, by calling 0800 023 4567, or by emailing complaint.info@financial-ombudsman.org. Businesses may have a right to complain to the Financial Ombudsman Service. The Ombudsman can tell you whether or not he can deal with your complaint.