As a driver of a SG Fleet managed vehicle, we aim to make your driving experience easier. Our comprehensive services are designed to support drivers of company cars, keeping you safe and on the road.
Charges may apply for some of the services outlined below if the service is not included in your lease.
For immediate assistance, call our driver helpline on 0800 743 533.
To find an approved provider that’s local to you, use our service locator tool.
Remain calm, turn off the engine and turn your hazard lights on
Check for hazards and ensure the safety of everyone involved
Call emergency services on 111 if required
Record details of the accident, including:
- Vehicle information (registration, insurance)
- Driver or witness information (licence, full name, address, contact details)
- Relevant information on location, time, property damage, or whether conditions
- Take photos of the scene and all the vehicles involved
Do not admit liability
Report the accident to us by calling 0800 743 533
Adhere to your company policies on reporting accidents
Report any accidents to us by calling 0800 743 533, and select option 2. We will guide you through the insurance claim process and help get you back on the road.
Fuel cards are delivered with your car and ready to use. Just swipe at the pump, enter your PIN, and remember to submit your odometer reading with each fill, so we know when your vehicle needs a service, if we need to purchase Road User Charges (RUC).
Forgot your PIN? Call us on 0800 743 533 or email contactnz@sgfleet.com.
Report lost or stolen cards immediately by calling 0800 743 533.
If your vehicle is still under warranty, please book your scheduled service with the dealership.
For all other vehicles, please book the service with an in-network provider and let them know your car is managed by SG Fleet. You can find an approved service provider by using our service locator tool.
We will manage any authorisations for work and the costs; you do not need to pay for the service.
For any maintenance and repairs, including tyres, or to book a Warrant or Certificate of Fitness, use our service locator tool to book in with an approved provider.
You can also book in your WoF or CoF with VTNZ direct by emailing them at booking.admin@vtnz.co.nz.
Please let them know your car is managed by SG Fleet. We will manage any authorisations for work and the costs; you do not need to pay for the services.
For windscreen repairs, call us on 0800 743 533 to be put through to our preferred supplier.
If registration management is included in your lease, we will renew your registration and post out the new label before it is due. If you haven’t received your label, please call us on 0800 743 533.
If your vehicle is required to display RUCs, we can purchase these and have a new label sent to you. If you need to obtain additional RUCs, please call us on 0800 743 533.
We receive infringement notices, such as speeding and parking tickets, for the vehicles we manage. Then we email the details to the driver to request that payment is arranged.
Alternatively, we can transfer the infringement into the drivers name so the issuing authority can reissue it and post it directly to the driver.
If you have our FBT service, we send a monthly email for you to complete your FBT submission. This is a simple process and is required for your employers tax obligations.
What is an exempt day?
An exempt day is when the vehicle is not available for private use for a complete 24 hour period. For example, if the vehicle is being repaired; If you are away on business, but have taken your vehicle, but it is not available to use privately; If the vehicle is parked at the airport for 24 hours or more.
If you are no longer the driver and or vehicle contact for a vehicle, or if you require any email, contact number or address updates, please have your fleet manager advise us by emailing contactnz@sgfleet.com.
ChargeNet provides public EV charging nationwide. If you have an electric vehicle from SG Fleet, we will send you a ChargeNet fob so you can recharge at their stations. You can find your local ChargeNet station here.
If your electric vehicle battery is fully depleted, call us on 0800 743 533.
When your lease ends, we will arrange a convenient time for the car to be returned. A condition report noting any damage will be completed at the handover. Any accessories supplied with the vehicle should be returned, including service books, keys, and satellite navigation discs. Items not returned may include an unfair wear and tear charge.
If you, or your family and friends, are interested in purchasing the car, you can make an offer to buy the vehicle at the lease end.
To find out more about this process, call us on 0800 743 533.
