Welcome to your novated lease

Here is everything you need to know to get you on the road and using your PHEV to its full advantage


We’re so glad you chose SG Fleet to assist you in your PHEV adventure. Whether you’re a first time PHEV driver or you've been around the race track a few times, here’s everything you need to know to get started on your novated lease adventure and PHEV journey.


   

Fuel cards

Depending on your employer’s contract, we may send you:

  • An Ampol fuel card, accepted at all Ampol service stations nationally, and/or
  • A BP Plus fuel card, accepted at all BP service station nationally.

The cards are dispatched separately and should arrive in the mail within 10 business days. Once you receive your fuel card, please check the vehicle and registration details on your card are correct. If not, please contact us to arrange replacement cards.

AMPOL

Your Ampol fuel card will be automatically activated the first time you use it in-store. Simply choose your 4-digit PIN when prompted at the terminal. Once activated, you can access the Ampol app for additional convenience. Simply download the app and add your card once it has been activated.

BP

Your BP Plus fuel card also requires a PIN, however this will arrive in the mail separately from your fuel card. You can download the BP Plus app, this is ready for use as soon as you receive an SMS notification from BP.

BUYING FUEL 

With both fuel cards you have the option of either paying at the pump using the relevant app, or you can present your fuel card in-store. When paying using the app, please remember to open the app and check it is working before filling up your vehicle. You will be prompted to enter your odometer reading at time of transaction.

REWARDS

You can earn points with BP Rewards when you pay with your BP Plus fuel card. 

You’ll have the choice to earn your points as BP Points or Qantas Points1

Qantas Points can get you on your way to your next holiday, while BP Points are redeemable for BP purchases or David Jones eGift cards.

Please note, currently purchases made through the BP Plus app are unable to earn reward points.


IMPORTANT INFORMATION REGARDING YOUR FUEL CARD

  • Your card can only be used for the vehicle that is listed on the card. 
    Please update us immediately with any changes to your registration number.
  • Keep your fuel card secure. Please don’t leave your fuel card in your car.
  • Always provide your odometer readings when paying for fuel.
  • For any further questions about your fuel card, please contact us on 1300 138 235.

Registering your car 

Your novated lease is registered in your name. It is your responsibility to ensure your car remains registered. 

Prior to your registration renewal date, we’ll send you a reminder with information regarding your 2 simple payment options:  

  1. Have SG Fleet pay your rego on your behalf
  2. Renew your registration directly with your Road Traffic Authority and seek reimbursement. Refer to the 'making a claim' tab for how to make a reimbursement claim.

Seeing as you’re already registered for the year ahead, just relax and when it’s time to re-register we’ll reach out with the details.  

When your renewal arrives from the Road Traffic Authority, please ensure all details are correct. If not, please reach out to the authority directly.

Insurance

Your vehicle must always have a valid Comprehensive Motor Vehicle Insurance policy. Seeing as we’ve just set you up, sit back enjoy your novated lease and we’ll reach out when your insurance is up for renewal.  

IF YOUR INSURANCE IS ARRANGED WITH SG FLEET 

SG Fleet insurance is automatically renewed annually and paid for through your novated lease  account each month. You will receive full renewal information annually so you can make an informed decision whether to continue your policy. 

Please refer to your Product Disclosure Statement for further information about your policy terms  and conditions. 

IF YOU ORGANISED YOUR COMPREHENSIVE INSURANCE 

It is your responsibility to ensure your car stays comprehensively insured. When your renewal falls due – please pay for the insurance through your chosen provider and then seek reimbursement via your Fleetintelligence portal. Refer to the 'making a claim' tab for how to make a reimbursement claim. 

All Comprehensive Motor Vehicle Insurance arranged through SG Fleet is issued by Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303 AFSL 238369) (‘Marsh’) on behalf of the Insurer (as identified in the PDS) and distributed by SG Fleet in its capacity as an Authorised Representative of Marsh. This document contains general information only, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. Any advice is general in nature only. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from SG Fleet on request.

CONTACT INFORMATION - INSURANCE CLAIMS

1300 657 211

24 hours a day / 7 days a week

Roadside assistance

When you get stuck on the side of the road, SG Fleet’s Roadside Assistance provides you with a lifeline. 

IF YOU HAVE SG FLEET ROADSIDE ASSISTANCE 

If you decided to take out our Roadside Assistance, this is paid from your novated lease account.  

Our service will help drivers from a simple jump start to minor mechanical repairs, 24 hours a day, 365 days a year. 

If you need to access the service, simply call 1300 138 235 and follow the prompts.  

IF YOU HAVE ORGANISED YOUR OWN ROADSIDE ASSISTANCE 

If you have arranged roadside assistance with another provider, please contact them directly for further information on your policy or in the event of a vehicle breakdown.

CONTACT INFORMATION - ROADSIDE ASSISTANCE

1300 138 235

24 hours a day / 7 days a week

Servicing your car

At SG Fleet, we provide simplicity and peace of mind when it comes to scheduled maintenance and repairs for your vehicle. 

We have a vast national network of suppliers including, dealerships, mechanical repair centres, major tyre outlets, specialist repairers, automotive glass replacement and roadside assistance services.  

When utilising the SG Fleet network – simply: 

  1. Find your nearest service agent. Start searching >  
  2. Drop your car at the service agent  
  3. The service agent will call SG Fleet for approval. Get peace of mind knowing that our repair assist team will monitor all work done on your car to ensure you’re not getting over serviced or overcharged  
  4. Receive fleet savings on parts and labour
  5. Pick up your car

Using a different supplier? 

In the unlikely event of limited coverage in your area, don’t worry. You can pay for the expense  and seek reimbursement from SG Fleet via your Fleetintelligence account. 
Find out how > 

Claim for out of pocket expenses

There may be times where you need to pay for some of your novated lease expenses yourself  and seek reimbursement from SG Fleet. 

These may include paying for: 

  • Fuel or car wash, where your fuel card is not accepted
  • Servicing or repairs with a supplier who is not part of the SG Fleet repair network 
  • Your registration renewals, where SG Fleet is not paying on your behalf 
  • Your insurance, if it has not been procured by SG Fleet 
  • Charging your plug-in hybrid electric vehicle at public charging stations 

SUBMITTING A REIMBURSEMENT 

If you have enough funds available in your novated lease account, you may be able to process a claim for reimbursement from SG Fleet. 

To submit a reimbursement request for your out of pocket expense, simply follow these easy steps: 

1. Login to Fleetintelligence
1. Login to Fleetintelligence

2. Click on the ‘Activities’ menu
2. Click on the ‘Activities’ menu

3. Choose the ‘Request Reimbursement’ option
3. Choose the ‘Request Reimbursement’ option

4. Follow the instructions on the page to lodge your claim for reimbursement
4. Follow the instructions on the page to lodge your claim for reimbursement

Please ensure your bank details are correct, before submitting your claim. You will also need a photo of the corresponding tax receipt to upload as a supporting document.

CONTACT INFORMATION - EMPLOYEE SERVICES

1300 138 235

novatedservice@sgfleet.com
8:30am – 5:30pm AEST / Monday – Friday

Accidents

It is important you have a clear understanding of what to do in the event of an accident. Not only will this help you to make informed decisions at the scene of the accident, it will also ensure you cover your legal obligations. 

Whether you have SG Fleet Insurance or you organised your own comprehensive insurance, here's a couple of tips and procedures you should do to ensure you are adequately covered for insurance claim purposes:  

  1. You must stop if involved in an accident.  Your policy may be affected if you fail to stop. If any person is injured, property (other than vehicles) or livestock is damaged, you must report the accident to the police. 
     
  2. Notify the emergency services.  Call 000 (or the emergency services number in your local area) if any person is injured, property is damaged or if there is a hazard to traffic. You must report the accident to the police if the owner of any of the vehicles or property is not present. 
     
  3. Record all the details.  Make a note of relevant details including location of accident, time, any property damage, weather conditions, etc. 
    • Record all registration numbers of all vehicles involved. 
    • Ask for all driver, passenger and witness names, addresses and contact phone numbers. 
    • Request driver’s licence numbers from all drivers. 
    • You must also provide your details to the other people involved in the accident. 
       
  4. Do not admit liability. Do not admit fault to anyone. Only discuss the accident with the police or other emergency service personnel, as you may not be aware of all the circumstances of the accident. 

If your insurance is arranged with SG Fleet, please call us on 1300 138 235 and follow the prompts as soon as possible. 

You will be put through to the insurer to lodge a claim (during business hours) who will guide you through the claims process and arrange for  your vehicle to be towed and repaired. 

Our After Hour service will also take limited details and provide assistance where required. Your details will be passed to the Insurer for completion of your claim

If your insurance is not arranged with SG Fleet, please call your insurer’s number. 

Recosting - public charging expenses

Should your public charging usage change and you begin to claim for more or less than your original budget allocation, please reach out to SG Fleet and we can organise a recosting to your budget accordingly. 

Budgeting

In some instances, your novated lease account may become overspent (e.g. your actual running cost expenses exceed your monthly budgeted amount). If this continues to occur, we will contact you to arrange a re-costing of your novated lease budget.

This ensures that your novated lease budget is on track so we can process your reimbursement requests or pay for fuel expenses billed to your fuel cards, as well as ensuring that you won’t be left out of pocket at the end of your lease.

Guides and forms for novated lease drivers

Download your guides and forms here >


   

Activating your account

Blue car

You can activate your online account 48 hours after notification of the activation of your new novated lease.

Fleetintelligence allows you to access important details about your novated lease, submit reimbursements for out-of-pocket expenses and more. 

  1. User account creation
    • Simply click here to trigger the user account creation process
  2. Reset your password 
    • Click on the link to reset your password and follow the prompts to set up your password. You must use the email address that you have registered with SG Fleet 
  3. Login 
    • Once you have set up your password, you can login as normal
    • You can access the Fleetintelligence user guide on our website if you need additional assistance

   

   

Charging your car