We’re so glad you chose SG Fleet to assist you in your vehicle adventure. Whether you’re a first time vehicle driver or you've been around the race track a few times, here’s everything you need to know to get started on your novated lease adventure and vehicle journey.
Depending on your employer’s contract, we may send you one or more of the following fuel cards:
The cards are dispatched separately and should arrive in the mail within 10 business days. Once you receive your fuel card, please check that the vehicle and registration details on your card are correct. If not, please contact us to arrange replacement cards.
AMPOL
Your Ampol fuel card will be automatically activated the first time you use it in-store. Simply choose your 4-digit PIN when prompted at the terminal. Once activated, you can access the Ampol app for additional convenience. Download the app and add your card once it has been activated.
BP
Your BP Plus fuel card also requires a PIN, which you will receive via text message. You can download the BP Plus app, which is ready for use as soon as you receive an SMS notification from BP.
SHELL
Setting up your PIN is easy and is done during your first transaction at a Shell-branded service station, Shell Coles Express, or Shell Reddy Express. Just select a four-digit PIN and enter it three times to activate your Shell Card.
BUYING FUEL
With all fuel cards, you have the option of either paying at the pump using the relevant app or presenting your fuel card in-store. When paying using the app, please remember to open the app and check it is working before filling up your vehicle. You will be prompted to enter your odometer reading at the time of transaction.
REWARDS
You can earn points with BP Rewards when you pay with your BP Plus fuel card. You’ll have the choice to earn your points as BP Points or Qantas Points. Qantas Points can get you on your way to your next holiday, while BP Points are redeemable for BP purchases or David Jones eGift cards. Please note, currently purchases made through the BP Plus app are unable to earn reward points.
IMPORTANT INFORMATION REGARDING YOUR FUEL CARD
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Registering your carYour novated lease is registered in your name. It is your responsibility to ensure your car remains registered. Prior to your registration renewal date, we’ll send you a reminder with information regarding your 2 simple payment options:
Seeing as you’re already registered for the year ahead, just relax and when it’s time to re-register we’ll reach out with the details. When your renewal arrives from the Road Traffic Authority, please ensure all details are correct. If not, please reach out to the authority directly. |
Your vehicle must always have a valid Comprehensive Motor Vehicle Insurance policy. Seeing as we’ve just set you up, sit back enjoy your novated lease and we’ll reach out when your insurance is up for renewal.
IF YOUR INSURANCE IS ARRANGED WITH SG FLEET
SG Fleet insurance is automatically renewed annually and paid for through your novated lease account each month. You will receive full renewal information annually so you can make an informed decision whether to continue your policy.
Please refer to your Product Disclosure Statement for further information about your policy terms and conditions.
IF YOU ORGANISED YOUR COMPREHENSIVE INSURANCE
It is your responsibility to ensure your car stays comprehensively insured. When your renewal falls due – please pay for the insurance through your chosen provider and then seek reimbursement via your Fleetintelligence portal. Refer to the 'making a claim' tab for how to make a reimbursement claim.
All Comprehensive Motor Vehicle Insurance arranged through SG Fleet is issued by Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303 AFSL 238369) (‘Marsh’) on behalf of the Insurer (as identified in the PDS) and distributed by SG Fleet in its capacity as an Authorised Representative of Marsh. This document contains general information only, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. Any advice is general in nature only. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from SG Fleet on request.
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CONTACT INFORMATION - INSURANCE CLAIMS 1300 657 21124 hours a day / 7 days a week |
When you get stuck on the side of the road, SG Fleet’s Roadside Assistance provides you with a lifeline.
IF YOU HAVE SG FLEET ROADSIDE ASSISTANCE
If you decided to take out our Roadside Assistance, this is paid from your novated lease account.
Our service will help drivers from a simple jump start to minor mechanical repairs, 24 hours a day, 365 days a year.
If you need to access the service, simply call 1300 138 235 and follow the prompts.
IF YOU HAVE ORGANISED YOUR OWN ROADSIDE ASSISTANCE
If you have arranged roadside assistance with another provider, please contact them directly for further information on your policy or in the event of a vehicle breakdown.
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CONTACT INFORMATION - ROADSIDE ASSISTANCE 1300 138 23524 hours a day / 7 days a week |
At SG Fleet, we provide simplicity and peace of mind when it comes to scheduled maintenance and repairs for your vehicle.
We have a vast national network of suppliers including, dealerships, mechanical repair centres, major tyre outlets, specialist repairers, automotive glass replacement and roadside assistance services.
When utilising the SG Fleet network – simply:
Using a different supplier?
In the unlikely event of limited coverage in your area, don’t worry. You can pay for the expense
and seek reimbursement from SG Fleet via your Fleetintelligence account.
Find out how >
There may be times where you need to pay for some of your novated lease expenses yourself and seek reimbursement from SG Fleet.
These may include paying for:
SUBMITTING A REIMBURSEMENT
If you have enough funds available in your novated lease account, you may be able to process a claim for reimbursement from SG Fleet.
To submit a reimbursement request for your out of pocket expense, simply follow these easy steps:
Please ensure your bank details are correct, before submitting your claim. You will also need a photo of the corresponding tax receipt to upload as a supporting document.
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CONTACT INFORMATION - EMPLOYEE SERVICES 1300 138 235novatedservice@sgfleet.com |
It is important you have a clear understanding of what to do in the event of an accident. Not only will this help you to make informed decisions at the scene of the accident, it will also ensure you cover your legal obligations.
Whether you have SG Fleet Insurance or you organised your own comprehensive insurance, here's a couple of tips and procedures you should do to ensure you are adequately covered for insurance claim purposes:
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If your insurance is arranged with SG Fleet, please call us on 1300 138 235 and follow the prompts as soon as possible. You will be put through to the insurer to lodge a claim (during business hours) who will guide you through the claims process and arrange for your vehicle to be towed and repaired. Our After Hour service will also take limited details and provide assistance where required. Your details will be passed to the Insurer for completion of your claim. If your insurance is not arranged with SG Fleet, please call your insurer’s number. |
Should your public charging usage change and you begin to claim for more or less than your original budget allocation, please reach out to SG Fleet and we can organise a recosting to your budget accordingly.
In some instances, your novated lease account may become overspent (e.g. your actual running cost expenses exceed your monthly budgeted amount). If this continues to occur, we will contact you to arrange a re-costing of your novated lease budget.
This ensures that your novated lease budget is on track so we can process your reimbursement requests or pay for fuel expenses billed to your fuel cards, as well as ensuring that you won’t be left out of pocket at the end of your lease.
You can activate your online account 48 hours after notification of the activation of your new novated lease.
Fleetintelligence allows you to access important details about your novated lease, submit reimbursements for out-of-pocket expenses and more.